Refund policy

Effective Date: March 1, 2025

1. Overview: 

At Aelha, we are committed to providing high-quality hair products and excellent customer service. To maintain efficiency and customer satisfaction, we have implemented an "All Sales Final" policy. This policy applies to all purchases made through our e-commerce platform.

2. No Returns or Exchanges: 

We do not accept returns or exchanges. All sales are final once a purchase is completed.

3. Exceptions: 

While our general policy is that all sales are final, we understand that certain exceptional circumstances may arise. Exceptions to this policy may include:

Defective or Damaged Items: If you receive a product that is defective or damaged, please contact our customer service team within 10 days of receiving your order. We require proof of the defect or damage (such as photographs) and may offer a replacement or store credit at our discretion.

Incorrect Items: If you receive an incorrect item in your order, please notify our customer service team within 15 days of delivery. We will arrange for the correct item to be sent to you.

4. Contacting Customer Service: 

If you need to report a defective, damaged, or incorrect item, please contact our customer service team at support@Aelhausa.com. Include your order number, a description of the issue, and any supporting documentation (e.g., photographs). Our team will review your case and respond promptly.

5. Policy Changes: 

Aelha reserves the right to modify or amend this policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy regularly to stay informed.

6. Agreement to Policy: 

By completing a purchase on our website, you acknowledge and agree to the terms of this All Sales Final Policy.

7. Contact Information: 

For any questions or concerns, please contact us at contact@Aelhausa.com.

Thank you for choosing Aelha for your tattoo care needs!